“Business Agility at SunGard: applying Kanban and enterprise services planning to pensions and investments processing”
It is an exciting story, a journey…spread over a period of 8 months…across 3 locations…how we accidently started using Kanban to onboard new task types, resources and improved efficiency from 60% to 94% in terms of meeting SLAs. And then how we moved from 5 days SLA to 1 day SLA, without impacting our performance. Join us to know more.
Brief Bio –
Amit has over 20 years of experience in financial industry in the areas of software quality and service improvement. His expertise spans across multiple areas like LEAN, Kanban, Six Sigma, Project and Program Management, Service Management, Agile Scrum, BPM, CMMI, Metrics, Defect Prevention and Training. He has successfully executed consulting engagements in US, Europe and Asia Pacific and enabled customer to achieve set business goals.
Amit has implemented Kanban for IT (Development and Services), Manufacturing, Sales, Human Resources, Printing and Publishing and video editing businesses. He has been a facilitator for Kanban, Lean, Scrum, PMP and CSQA certifications and has trained more than 8000 associates over a period of last 15 years on technical and process related aspects.