I am part of the KMM Beta Workgroup testing the model and its usefulness in the field. I will share the story of how the use of the Kanban Maturity Model changed the dynamics in a long-standing customer engagement.
The organisation is a global player in the logistics industry. In the project, seven teams across three locations jointly develop a custom digital platform. The project had grown organically from one Scrum team back in 2017.
At the end of 2018, a first KMM appraisal was executed, and results were presented to the Leadership team. Since then, the insights have been used implicitly and explicitly to change the things that really make a difference.
In this experience report, I will show parts of the deliverables (presentations, reports), and how they were used in the interaction at the client’s site.I will reflect on the impact on my thinking and work as a Kanban coach, and how it impacted the communication with the leadership team, ultimately catalysing changes.